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Tourism

New Deloitte Report Maps Climate Change’s Triple Threat to Travel Industry

A growing wave of environmental pressures is pushing the travel industry toward rapid transformation. Deloitte's latest report offers insights into how companies can adapt or risk extinction in an increasingly eco-conscious market.

Deloitte + Skift | 2 weeks ago

New Deloitte Report Maps Climate Change’s Triple Threat to Travel Industry
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Coronavirus

Skift Loyalty and Subscription Summit: The Evolution of Loyalty and the Orthodoxies That Covid-19 Broke

In this Skift Summit video we hear from Ramya Murali, principal at Deloitte Consulting LLP, about how loyalty programs in the travel industry are evolving in response to the business shifts caused by the Covid-19 pandemic.

Deloitte + Skift | 3 years ago

Skift Loyalty and Subscription Summit: The Evolution of Loyalty and the Orthodoxies That Covid-19 Broke
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SkiftX

5 Ways Travel Loyalty Programs Can Balance Customer and Business Values

It’s true that travel loyalty programs have come a long way from the standard points-based system — but some may still have a long way to go when it comes to striking the right balance between customer value and business value.

Deloitte + Skift | 4 years ago

5 Ways Travel Loyalty Programs Can Balance Customer and Business Values
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Online Travel

How Security, Privacy, and Trust Can Help Travel Brands Offer a More Human Experience

Utilizing data is an integral part of how travel brands can offer a better customer experience. But securing this data, protecting customer privacy, and building trust can be equally essential to supporting both the human experience and the bottom line.

Deloitte + Skift | 5 years ago

How Security, Privacy, and Trust Can Help Travel Brands Offer a More Human Experience
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Online Travel

How Can Travel Brands Remain Human in a Digital-First World

To succeed in today’s competitive marketplace, travel brands must find a way to humanize their interactions — even when customers are using digital channels to connect with them.

Deloitte + Skift | 5 years ago

How Can Travel Brands Remain Human in a Digital-First World