Skift Take
In the latest tit-for-tat between Delta, CrowdStrike and Microsoft, Delta is claiming that CrowdStrike’s offer of onsite assistance came after it restored most of its critical systems.
Delta Air Lines fired back at CrowdStrike Thursday, saying the cybersecurity firm is taking a “blame the victim” defense.
In a letter sent to CrowdStrike’s attorney, Delta’s lawyer David Boies said CrowdStrike failed to provide an “automatic” solution to resolve an IT outage that eventually turned into a meltdown for Delta.
“There is no basis — none — to suggest that Delta was in any way responsible for the faulty software that crashed systems around the world, including Delta’s,” Boies wrote. CrowdStrike has not suggested that Delta was responsible for the July 19 outage, but that it shouldn’t be blamed for Delta’s five day-long meltdown.
While other airlines recovered quickly from the July 19 CrowdStrike outage, it took Delta much longer to bounce back. The carrier canceled around 7,000 flights.
Delta is now expecting to take a $380 million revenue hit during the third quarter, according to a regulatory filing posted Thursday. The carrier will also